Toubkal Wanderers ("we", "us") respects your privacy. This policy explains what personal data we collect when you contact us or send an enquiry, why we collect it, and the rights you have over it.
Information we collect
When you submit our enquiry form or chat with us, we collect the details you provide: your name, email address, phone number, preferred trek and dates, group size, and any message you write.
We also store the conversation with our assistant and basic, anonymous usage events (for example, that an enquiry was submitted) to understand and improve our service.
How we use your data
We use your data only to respond to your enquiry, prepare availability and quotes, organise your trek, and reply to your questions. We may use anonymised, aggregated data to improve our website and service.
Legal basis
We process your data on the basis of your consent (given when you submit the form) and our legitimate interest in responding to and serving prospective and existing customers.
Who we share it with
We do not sell your data. We share it only with the service providers that make our enquiry process work — our email provider (Resend) and our database/hosting providers (Supabase, Vercel) — and only as needed to deliver your enquiry to our team. These providers process data on our behalf under their own data-protection terms.
How long we keep it
We keep enquiry and booking data for as long as needed to serve you and to meet our legal and accounting obligations, after which it is deleted or anonymised.
Your rights
You have the right to access, correct, or delete your personal data, to object to or restrict its processing, and to withdraw consent at any time. To exercise any of these rights, contact us at the address below.
Cookies & analytics
We use minimal, privacy-friendly analytics to measure site usage. We do not use advertising cookies or sell tracking data.
Contact us
For any privacy question or request, email toubkalwanderes@gmail.com or message us on WhatsApp at +212659973883.